Frequently asked questions to help you buy a voucher, a gift box or an item - LA BASTIDE EN GASCOGNE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can customize and offer it right away, directly from our official store LA BASTIDE EN GASCOGNE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format for immediate delivery, and you get the best rate by purchasing directly from the establishment LA BASTIDE EN GASCOGNE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our LA BASTIDE EN GASCOGNE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or pick it up directly at the establishment LA BASTIDE EN GASCOGNE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility to book dates at the establishment LA BASTIDE EN GASCOGNE.
How do I create a group fund and invite people?
To create a kitty and offer a stay at LA BASTIDE EN GASCOGNE, select this option during your online purchase. You can then invite your loved ones to participate via email or link sharing, directly from our platform.
How can I choose the amount for a gift card?
At LA BASTIDE EN GASCOGNE, the amount of the gift check is predetermined by the proposed gift sets. You can choose from the available options the one that fits your budget.
How can I log in to my account?
To access your LA BASTIDE EN GASCOGNE account, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button of our establishment LA BASTIDE EN GASCOGNE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can customize them to your liking at LA BASTIDE EN GASCOGNE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our LA BASTIDE EN GASCOGNE website.
How do I purchase or give a gift box?
To offer a gift box from LA BASTIDE EN GASCOGNE, select your gift box, add it to your cart, and customize it with a message before finalizing your order. You can send it immediately in digital format.
Can we give a gift certificate and let the recipient choose the experience?
With our gift boxes, the beneficiary can choose from our offers and book their dates at their convenience. They will thus fully enjoy the experience offered by our establishment LA BASTIDE EN GASCOGNE.
Can I modify or cancel my order?
Modifications or cancellations of your order are possible according to the conditions specified at the time of purchase, in our establishment LA BASTIDE EN GASCOGNE.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at LA BASTIDE EN GASCOGNE.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box. Answers are also available by email or through an online form, to assist you in booking your stay at LA BASTIDE EN GASCOGNE.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at LA BASTIDE EN GASCOGNE.
Is there an online chat available for questions about gift boxes?
An online chat service is available on the website to answer your questions about the gift boxes. The opening hours are indicated on the contact page of our establishment LA BASTIDE EN GASCOGNE.
Is there a dedicated customer service for gift boxes?
You can ask us any questions you have about your gift box. We'll be happy to help you make the most of your experience at LA BASTIDE EN GASCOGNE.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your gift box. You will find information about its validity, booking, and the available services. Make the most of your stay at LA BASTIDE EN GASCOGNE.
Is spa access included in my gift box?
Access to the 500 m² spa at LA BASTIDE EN GASCOGNE depends on the options included in your gift box. This spa, fed by a 20,000-year-old thermal spring, offers a unique relaxation experience.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of LA BASTIDE EN GASCOGNE, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to book your dates and fully enjoy your stay at LA BASTIDE EN GASCOGNE.
Is parking included in my gift box?
Parking is not included in your gift box for LA BASTIDE EN GASCOGNE.
Is breakfast included in my gift box?
Breakfast is not systematically included in LA BASTIDE EN GASCOGNE gift boxes. Check the conditions of your box to confirm the included services.
Is special attention given to the recipient of a gift box?
At LA BASTIDE EN GASCOGNE, special attention is given to gift box recipients, with elegant and warm services, such as tasting the domain's Armagnacs or access to a charming 500 m² spa.
Is a welcome drink included in my gift box?
LA BASTIDE EN GASCOGNE offers a welcome drink to its guests, for a warm and refined welcome experience at our establishment LA BASTIDE EN GASCOGNE.
Should we bring towels to the Spa?
The towels are provided by the establishment LA BASTIDE EN GASCOGNE, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available for customization on our website, for an offer tailored to your needs, directly from our establishment LA BASTIDE EN GASCOGNE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. Immediate digital delivery is available for quick and convenient shipping. At LA BASTIDE EN GASCOGNE, you benefit from secure payment and the best rate by purchasing directly from our official store.
Do you offer preferential rates for bulk purchases?
Preferential rates are offered for large quantity purchases, with a customized quote based on the volume ordered at LA BASTIDE EN GASCOGNE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for gift boxes tailored to your needs, at our establishment LA BASTIDE EN GASCOGNE.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated with your order number and new contact details. The establishment's conditions may apply for this change, at LA BASTIDE EN GASCOGNE.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay at LA BASTIDE EN GASCOGNE.
How can I contact the store?
For any questions regarding your gift box, you can consult our website or send us a message via the online form. Specific information about the establishment LA BASTIDE EN GASCOGNE is available directly on our site.
Is there a dress code for the gift box?
At LA BASTIDE EN GASCOGNE, elegant attire is recommended for the restaurant and common areas. The establishment combines refinement and conviviality, with restored lounges and a warm atmosphere.
From what age can I get a treatment?
The minimum age to enjoy a treatment in our 500 m² charming spa is generally 16 years old, but this may vary depending on the chosen services. You can enjoy the benefits of a 20,000-year-old thermal spring during your stay at LA BASTIDE EN GASCOGNE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the establishment LA BASTIDE EN GASCOGNE.
How can one access the hotel from the airport?
To access the hotel LA BASTIDE EN GASCOGNE from the airport, you can rent a car or take a taxi. The establishment is located in Barbotan-les-Thermes, near Mont-de-Marsan.
Is the establishment accessible to people with reduced mobility?
LA BASTIDE EN GASCOGNE is accessible to people with reduced mobility, with adapted facilities for a comfortable stay.
Are pets allowed in the establishment?
Pets are allowed in our establishment LA BASTIDE EN GASCOGNE.
Where can I find the menus?
The menus are available on the LA BASTIDE EN GASCOGNE website, where you can discover the restaurant's culinary offerings. You will also find information about the tasting of the domain's Armagnacs, an experience not to be missed.
What are the hours of operation?
The hours of LA BASTIDE EN GASCOGNE vary depending on the services and the seasons. You can enjoy the establishment from morning for breakfast, until evening for a gourmet dinner, passing through relaxation moments at the spa. For precise information, consult directly the website of LA BASTIDE EN GASCOGNE.
Is there parking available near the establishment?
LA BASTIDE EN GASCOGNE has a nearby parking lot to facilitate your stay. The establishment is located in Barbotan-les-Thermes, near Mont-de-Marsan, in a peaceful setting in the heart of Gascony, LA BASTIDE EN GASCOGNE.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LA BASTIDE EN GASCOGNE can be sent by email or by post according to your preference. You also have the option to choose immediate delivery in digital format for instant delivery.
Is postal delivery offered?
We offer postal delivery of our gift boxes for LA BASTIDE EN GASCOGNE. You can also choose immediate digital delivery, depending on your preference.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and gastronomic experiences at LA BASTIDE EN GASCOGNE. For additional items, specific conditions can be found directly on our website.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a stay at LA BASTIDE EN GASCOGNE. Digital delivery is immediate, while the physical format is also available for in-person pickup.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, in line with the refined experience offered by LA BASTIDE EN GASCOGNE.
Is the gift box available in a digital format (e-gift box)?
Yes, the LA BASTIDE EN GASCOGNE gift box is available in a digital version. You can choose email delivery for an immediate release, allowing the recipient to book their dates quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the beneficiary when placing your order. Shipping costs vary and the box can be sent immediately in digital format. The lucky beneficiary can book their dates at LA BASTIDE EN GASCOGNE.
Do you deliver gift boxes internationally?
We offer international shipping of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery available for quick use at our establishment LA BASTIDE EN GASCOGNE.
What are the delivery times for gift boxes by mail?
The gift boxes from LA BASTIDE EN GASCOGNE are delivered within 3 to 5 business days by mail, depending on the destination.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box for a special occasion during your order. The box is sent immediately in digital format, allowing the recipient to book their stay dates at LA BASTIDE EN GASCOGNE at their convenience.
Is express delivery available?
LA BASTIDE EN GASCOGNE offers immediate delivery of your gift box in digital format, allowing you to give it without delay. You can customize your gift box to your liking and benefit from secure payment directly with LA BASTIDE EN GASCOGNE.
How can I track my order?
You can track your order by logging into your account on our website. The sending of your box is immediate in digital format, and you will be able to track its delivery and receipt. All necessary information is available on our website LA BASTIDE EN GASCOGNE.
Can I receive my gift box by email or mail?
You can choose to send your gift box immediately by email or opt for delivery by mail. The delivery options are offered during the customization of your order on our LA BASTIDE EN GASCOGNE website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 3 business days. You can choose immediate digital delivery for instant receipt, directly from our official store LA BASTIDE EN GASCOGNE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at LA BASTIDE EN GASCOGNE, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the establishment LA BASTIDE EN GASCOGNE. You can book your stay dates at your convenience, taking into account the availability of the 5-star hotel located in the heart of Gascony.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of LA BASTIDE EN GASCOGNE. You can book your dates directly with the establishment to fully enjoy your stay.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment LA BASTIDE EN GASCOGNE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability at LA BASTIDE EN GASCOGNE. You can book your dates directly with the establishment to enjoy your stay.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box depends on the conditions specified at the time of your reservation at LA BASTIDE EN GASCOGNE.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment LA BASTIDE EN GASCOGNE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at our establishment LA BASTIDE EN GASCOGNE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, LA BASTIDE EN GASCOGNE offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover our offers online and choose the one that best suits the occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You can choose and customize your gift box to your liking to offer an unforgettable stay at LA BASTIDE EN GASCOGNE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from LA BASTIDE EN GASCOGNE are official and guaranteed without intermediaries, offering you an authentic and direct experience with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by LA BASTIDE EN GASCOGNE, a 5-star hotel located in the heart of Gascony. You can thus enjoy an elegant and refined stay, with access to the 500 m² charming spa and the tasting of the Armagnacs from the estate. Specific conditions are detailed upon booking your stay at our establishment LA BASTIDE EN GASCOGNE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage for a facial treatment, depend on the availability at the time of booking at our establishment LA BASTIDE EN GASCOGNE.
Is it possible to pay for a gift box by bank transfer?
Payment for a gift box by bank transfer is possible. You thus benefit from the best rate directly from the establishment LA BASTIDE EN GASCOGNE.
Is online payment secure?
The online payment for your gift box is secure on our LA BASTIDE EN GASCOGNE platform.
Is payment via group or shared payment possible?
Currently, payment via group or shared methods is not available for LA BASTIDE EN GASCOGNE gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options available at the time of purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience at our establishment LA BASTIDE EN GASCOGNE, but they are not specific to a single location. Each box allows you to enjoy an overnight stay or a meal at our 5-star hotel, located in the heart of Gascony and the Armagnac vineyards.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions offered by our establishment LA BASTIDE EN GASCOGNE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you benefit from a secure payment directly to our establishment LA BASTIDE EN GASCOGNE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at our establishment LA BASTIDE EN GASCOGNE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LA BASTIDE EN GASCOGNE, all your payments are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. This space allows you to track your purchases and manage your gift boxes for the establishment LA BASTIDE EN GASCOGNE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. LA BASTIDE EN GASCOGNE offers secure and direct payment to the establishment.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your LA BASTIDE EN GASCOGNE customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card, directly on our secure LA BASTIDE EN GASCOGNE website.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment LA BASTIDE EN GASCOGNE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly with the establishment LA BASTIDE EN GASCOGNE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of LA BASTIDE EN GASCOGNE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when placing your order for the gift box. This message will be included in the gift box you give to your loved one, for a unique and thoughtful touch at LA BASTIDE EN GASCOGNE.
Can we add options to your gift box offers?
The available options for our gift boxes vary depending on the offers. You can customize your box with all your wishes and benefit from an immediate digital delivery for a tailored experience at LA BASTIDE EN GASCOGNE.
Do you offer premium packaging for gift boxes sent by mail?
To offer a LA BASTIDE EN GASCOGNE gift box in an elegant packaging, you can select a premium packaging option when placing your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Choose and personalize your gift box to your liking to offer a unique experience at LA BASTIDE EN GASCOGNE.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LA BASTIDE EN GASCOGNE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate, subject to availability, for your establishment LA BASTIDE EN GASCOGNE.
Can partially used gift boxes be refunded?
Partially used gift sets from LA BASTIDE EN GASCOGNE cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the establishment LA BASTIDE EN GASCOGNE. The lucky recipient can book their dates with the establishment and fully enjoy their stay.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from LA BASTIDE EN GASCOGNE are neither exchangeable nor refundable, as they correspond to service provisions.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of LA BASTIDE EN GASCOGNE. The lucky recipient can book their dates at the establishment and enjoy their stay according to availability.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is required to process your request quickly according to the conditions of the establishment LA BASTIDE EN GASCOGNE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of LA BASTIDE EN GASCOGNE, which are available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. To avoid any disappointment, please check the conditions of the establishment LA BASTIDE EN GASCOGNE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of LA BASTIDE EN GASCOGNE.
How can I redeem the cashback?
To use your gift box, you can directly book your dates at LA BASTIDE EN GASCOGNE. The recipient will thus enjoy a stay in our 5-star hotel in Gascony, including access to our gourmet restaurant and our charming spa.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at LA BASTIDE EN GASCOGNE depend on the establishment's conditions, which are specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from LA BASTIDE EN GASCOGNE are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates when making your reservation to fully enjoy your stay at LA BASTIDE EN GASCOGNE.
Is booking with a gift box subject to availability?
The reservation with a gift box at La Bastide en Gascogne is subject to the establishment's availability. To make the most of your stay, it is advisable to book your dates as early as possible, in order to enjoy the unique experience of this 5-star hotel in Gascony.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your LA BASTIDE EN GASCOGNE gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LA BASTIDE EN GASCOGNE, you will need the unique number on your gift box. This number is essential to validate your reservation and enjoy your stay at our establishment.
Can I use my gift box on the weekend?
The use of your gift box at LA BASTIDE EN GASCOGNE on the weekend depends on the availability of the establishment. You can book your dates directly with the 5-star hotel located in Cazaubon, in the heart of Gascony.
Can I use my gift box on holidays?
The use of your gift box at La Bastide en Gascogne may be subject to special availability on public holidays. To fully enjoy your stay, it is advisable to book in advance, taking these periods into account.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the availability of the establishment LA BASTIDE EN GASCOGNE. The lucky recipient can choose their dates based on the available slots offered by the hotel.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment LA BASTIDE EN GASCOGNE, following the procedures indicated on the website.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, in our establishment LA BASTIDE EN GASCOGNE.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible depending on availability and the conditions of LA BASTIDE EN GASCOGNE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment LA BASTIDE EN GASCOGNE.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as extra spa treatments or Armagnac tastings, are at your own expense. LA BASTIDE EN GASCOGNE is located in Barbotan-les-Thermes, near Mont-de-Marsan.
Is my gift box personalized?
Your gift box for LA BASTIDE EN GASCOGNE is personalized and bears the name of the recipient indicated at the time of purchase. It allows you to book stay dates at our 5-star hotel in Gascony, where you can enjoy our gourmet restaurant and charming spa.
Can my gift box be used all at once?
Your gift box can be used in one go. Please check the specific conditions of the establishment LA BASTIDE EN GASCOGNE to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in our establishment LA BASTIDE EN GASCOGNE, located in Cazaubon, Gascony. You can enjoy our 5-star hotel, our gourmet restaurant, and our 500 m² charming spa.
Is my gift box valid in only one establishment?
Your gift box is valid for one night with breakfast for two people at our establishment LA BASTIDE EN GASCOGNE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of LA BASTIDE EN GASCOGNE.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by you. You can book your stay dates at LA BASTIDE EN GASCOGNE to fully enjoy your experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site when using your gift box according to the conditions of the establishment LA BASTIDE EN GASCOGNE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LA BASTIDE EN GASCOGNE, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
LA BASTIDE EN GASCOGNE does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LA BASTIDE EN GASCOGNE, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and fully enjoy our 5-star establishment in Gascony.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest at LA BASTIDE EN GASCOGNE.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments depending on the availability at LA BASTIDE EN GASCOGNE.
What are the check-in and check-out times?
The check-in and check-out times at La Bastide en Gascogne are set according to the reservation conditions. You will be able to fully enjoy your stay at this 5-star hotel located in the heart of Gascony, LA BASTIDE EN GASCOGNE.
What services are included in a gift certificate?
The services included in your gift box depend on the offer chosen. You can enjoy our 5-star hotel, our gastronomic restaurant with Gascon accents, or our charming 500 m² spa with a 20,000-year-old thermal spring, depending on the gift box selected at LA BASTIDE EN GASCOGNE.
What is the difference between a gift box and a free amount voucher?
A LA BASTIDE EN GASCOGNE gift box allows you to choose from predefined experiences such as an overnight stay or a meal, while a free-amount voucher gives you the freedom to pay for a service up to the amount of your choice.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details, at our establishment LA BASTIDE EN GASCOGNE.
How do I use a gift box during booking?
To use your gift box, book directly with LA BASTIDE EN GASCOGNE mentioning your unique code. The recipient can choose their stay dates and enjoy the gastronomic and wellness experience offered by the establishment.
Can the gift box be transferred to a third party?
The LA BASTIDE EN GASCOGNE gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase in our establishment LA BASTIDE EN GASCOGNE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment LA BASTIDE EN GASCOGNE.
What is the validity period of a gift box?
The LA BASTIDE EN GASCOGNE gift box is valid for 3 years from the date of purchase, thus offering a wide choice of dates for a getaway in Gascony.
Are children allowed?
LA BASTIDE EN GASCOGNE welcomes children in its establishment. However, it is recommended to check the specific conditions for families directly during the booking at LA BASTIDE EN GASCOGNE.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to LA BASTIDE EN GASCOGNE's conditions.
Is the spa access private?
Access to the 500 m² spa at LA BASTIDE EN GASCOGNE is included in the services offered by the establishment.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences. The boxes can be customized according to your wishes and offer the possibility to book dates at the establishment LA BASTIDE EN GASCOGNE.